While browsing our website, we collect IP address, information from cookies, information about your computer or device and web browser, information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, and the geographical location from which you accessed our website (based on your IP address)). We refer to this data as "Engagement Information."

When placing an order on our website, we collect certain Information from you, including your name, billing address, payment information (including credit card numbers), email address, phone number, company name or business name (if applicable), and information about a pickup person (if someone other than yourself). We refer to these details as “Order Information.”

Engagement Information is used to improve our business and website, to advertise our and other’s goods and services, and to analyse your use of our website.

Order Information is used for billing purposes and for order fulfillment. If we have trouble processing an order, we’ll use this Information to contact you. We will maintain your Order Information for our records unless and until you request it be deleted.

All Information may be used in connection with our legal rights and obligations.

We share your Information with third parties to help us with the processes described above. For example, we use Stripe for payment processing–you can read more about how Stripe uses your Personal Information here: https://stripe.com/us/privacy. We also use Google Analytics to help us understand how our customers use our website–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Information to comply with applicable laws and regulations, or to otherwise protect our rights.

Our website is not intended for individuals under the age of 13. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to browse or order from this site.

As our website evolves over time, we may update and amend our privacy policy. All updates will be posted on this page.

If you would like to: access, correct, amend or delete any personal Information we have about you, register a complaint, or simply want more Information contact us at privacy@frostandpetals.com